What are the dimensions of your wallpapers?
Typically, our wallpaper is available in widths of 145 cm, 70 cm, 52 cm and 137 cm depending on the design. Please check our tear sheets for specific details by design.
Superwide designs i.e. those that are 137 cm or 145 cm in width can be ordered by the linear metre and our standard width wallpapers are available by the roll. In all cases, roll length is 10 m max. We also offer several stunning panel products.
What is your minimum order quantity (MOQ)?
Our MOQ for wallpaper is one roll for standard widths and one linear metre for our super-wide designs. For panel products our MOQ is a single panel.
For fabric that is in stock, the MOQ is one metre. Anything out of stock has a MOQ of three metres and an approximate lead time of two to four weeks depending on the design and fabric base. Reproduction for volume can take up to eight weeks depending on quantity and availability.
What are your lead times?
For our warehoused fabric we offer a three to five working turnaround from order acceptance to dispatch. For designs being printed to order, or those that are not in stock, lead times may be up to four weeks approx.
Production lead times for wallpaper are approx. two to four weeks
For the latest lead times on orders in production, please contact our team at: studio@kitmile.co.uk.
Do you provide fire ratings for your wallpapers?
Fire ratings for our wallpaper products are provided on our tear sheets. They are: EN BS 13501-1:2007+A1:2009 Class B, s1, d0 and for Vinyls: ASTM E 84-12c Class A.
Can my order be delivered by express?
Arrangements can be made for next working day delivery for orders that are ready for dispatch to UK mainland destinations. The fastest delivery options for destinations further afield can be advised by our studio team at: studio@kitmiles.co.uk. Any special arrangements made may attract an additional charge.
Do you offer solutions for hospitality and contract projects?
We understand the unique needs and exacting standards that the hospitality sector requires. We work regularly with design studios to create bespoke fabrics and wallpapers solutions using our array of contract suitable materials which have the necessary fire ratings and durability established ready for your use. Please contact us at studio@kitmiles.co.uk with your specific contract requirements and a member of our team will be available to assist.
Where can I find technical information e.g. durability?
Our tear sheets (available to download on our website) contain lots of helpful information including materials weight, fire ratings and care guidance. More extensive information is available upon request to studio@kitmiles.co.uk.
Do you offer a custom service and is there a minimum order quantity?
We would be delighted to consider your customisation requests. We accept such requests on a case-by-case basis and, generally, our customisation service is available for projects of a minimum total order value of £5000 (GBP) or equivalent. Please send as much detail as possible to studio@kitmiles.co.uk.
Do you offer a flame retardancy (FR) service?
An FR service is available on fabrics for orders over 20 metres. Pricing can be found in our trade Terms of Business.
How do I change my online order?
We are unable to make alterations to online orders. This is because we start to process them as soon as they are received so that they can be packed and dispatched according to our stated lead times.
If an item is faulty whom should I contact?
All orders go through a rigorous quality assurance process but, in the unlikely event that you receive an item that is damaged or faulty, please contact our customer services team at: studio@kitmiles.co.uk. To help us to provide a timely response, please email as many details as possible upon receipt of your order including clear images.
Where can I see and buy the Kit Miles collections?
Kit Miles fabrics, wallpapers and fabrics are distributed worldwide. Please visit our stockists page to find your local retailer or for contact details of our international distributors and agents who will be able to advise you further.
On our Brand Representitives page you will find details of our presence in European showrooms in London, Stockholm, the Netherlands and more. In the USA our ranges can be found in showrooms in New York, Boston, Los Angeles, Denver, Portland, and are present in design centres throughout North America.
You can make your purchase either through our website (e.g. for sample orders) or through your nearest brand representative.
Do you have a catalogue?
Most of our collections are available to view via our digital catalogues on our website. These enable us to provide timely updates of our ever-changing range of fabrics and wallpapers.
Do you ship internationally?
Yes, we can ship orders to most destinations globally.
I’d love to see the designs in person, can I visit the Kit Miles studio?
We welcome visitors to the studio by appointment only. Please contact studio@kitmiles.co.uk with your request and to book a mutually convenient time.
Where are the products designed and manufactured?
All Kit Miles collections are designed by Kit in our London studio and produced in some of the world’s leading mills both in the UK and Italy.
Do you provide details of the durability rating of your fabrics?
Yes, our tear sheets provide specific ratings for each design. Our fabrics are available in durability ratings from 17,000 to 50,000 rubs in the case of our cotton velvets. Across the range, we have fabrics that are suitable for soft furnishings, curtains, upholstery and wall panelling.
What is the durability of your wallpapers?
Our wallpapers are designed with both residential and hospitality projects in mind and all have good light fastness. Please follow the specific care instructions included with each roll or contact studio@kitmiles.co.uk for advice.
Many of our wallpapers are printed on ground papers that are spongeable or washable. For those that are washable, use a solution of water with a small amount of gentle detergent (e.g. dish washing liquid) on a lightly dampened sponge. Washing can be followed by another light sponging with water only and, if necessary, dried with a soft cloth. Please test a small but inconspicuous area in the first instance.
Some of our collections contain materials that require a different kind of care such as a light vacuuming using a soft brush attachment taking care not to damage the texture.
What is the lightfastness of your wallpapers?
All of our wallpaper collection has been certified as Good lightfastness.
How do I hang Kit Miles wallpaper?
Hanging instructions can be downloaded from our website. They are also printed and included within each roll of our beautifully printed wallpaper.
Should I use interlining when using Kit Miles fabrics for curtains?
We would always advise using an interlining for curtains given its many benefits including prolonging the life of the textile in your interior.
What is the composition of fabrics within the Kit Miles range?
Our collections contain a blend of velvet, cottons, linens, linen unions and more. See our tear sheets for further details about the content of each fabric.
How do I open a Kit Miles trade account?
It is simple to apply for a trade account, please send your request to studio@kitmiles.co.uk and a member of the team will provide an application form or you can complete one online
How do I calculate how much wallpaper or fabric I need for my project?
The details provided on our tear sheets will enable you to calculate the requirements for your project. You may wish to verify these with your maker, fitter or professional contractor to ensure that you order the correct amount for your specific needs.
Every effort can be made to assist you with estimating if required. However, any such assistance is given in good faith since it is ultimately your responsibility to order the correct amount.